Standards of Fairness
An online casino must demonstrate its fairness and randomness, as well as its ability and
willingness to pay its winners. Below are the 10 abiding factors for the Standards of Fairness.
| 1. The casino must continue to pass
random mathematical tests of their game software (does not apply to Silver memberships). |
| 2. All
games must accurately play by the posted rules. |
| 3. If
there is a free version of the game software, it must play by the same rules and odds as the real
money version. |
| 4. All
claims of odds and payout percentages must be true. |
| 5. Any
simulation of a real-world gaming device, such as cards or dice must, statistically, behave
precisely the way that device would in real life. |
| 6. All
wagers must be protected in the case of power failure or player disconnection. |
| 7. The
Member Gaming Provider must pay any winnings and allow the withdrawal of unused deposits to Players
who abide by the SafeBet Player Standards |
| 8. Player
disputes must be handled efficiently and accurately. SafeBet will arbitrate disputes at the
Platinum level, assist in disputes at the Gold level, and log and monitor disputes at the Silver
level. |
| 9.
Complete logs must be maintained of every player transaction and game. |
| 10.
Players, who abide by the SafeBet Player Standards, must have access to the Player’s account and
the right to communicate with a casino representative about the Player’s account. |
As SafeBet Members agree to uphold the 10 Standards of Fairness, so must all Players that submit disputes with
SafeBet agree to the following:
| 1. The
Player must abide by the rules of the Gaming Provider at all times. |
| 2. The
Player, family or household address must have only one active account with one physical address and
valid e-mail address for each gaming provider, unless specifically directed otherwise by the gaming
operator. |
| 3. When
using a credit/debit card, the Player may only use a card in their name or must be a registered
user. |
| 4. The
Player must play strictly for enjoyment and in the spirit of the game. SafeBet cannot pursue claims
for any Player who does not place their own money at risk. |
| 5. The
Player should never, in any case, chargeback charges to a credit card, unless specifically directed
to do so by SafeBet. SafeBet considers a chargeback fraudulent. A Player who requests a chargeback
to a SafeBet Member forfeits all rights to submit any dispute with SafeBet, and gives SafeBet the
right to publicly label said Player "fraudulent." |
| 6. The
Player is to communicate with courtesy in all dealings with representatives of gaming
providers. |
| 7. The
Player agrees to the SafeBet statute of limitations that no dispute may be submitted 60 days or
more from the date of incident. |
| 8. The
Player must at all times during play be "of age," which is understood and agreed here to be "21."
(The overwhelming majority of gaming operations have settled upon this age. SafeBet recognizes both
the jurisdictions of Las Vegas and Atlantic City, as well as the N.A.T.I. - North American Training
Institute (experts in problem gambling) as its basis for this decision.) |
| 9. The Player
agrees to provide the gaming provider with any reasonable information required. This includes the
use of "fax-back" forms for securing identification and copies of both sides of the credit/debit
card used, as well as photo I.D.'s. Forms must be complete and correct when submitted. |
| 10. The
Player agrees to provide SafeBet (in a timely manner) any and all information requested by SafeBet
to assist in Dispute Resolution. |
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